Delivery & Returns

Shipping

Shipping is charged in relation to the value of your order.

Please ensure that you choose the correct option during checkout otherwise your order may be delayed while we refer back to you for the correct shipping amount.

All our 12 x 12 Card and paper will be shipped in cardboard boxes to reach you in perfect condition.

INTERNATIONAL SHIPPING

We are happy to ship outside of the United Kingdom. Postage will be charged at cost. Please place your order selecting the "pay by cheque" option, we will calculate your postage costs and email you with the final amount. Should you then wish to proceed a Paypal invoice will be sent to you and upon receipt of payment your order will be despatched. You may also telephone us with your credit card details. All transactions will be conducted in GBP (pounds sterling).

Delivery

Every reasonable effort will be made to despatch your order as soon as possible after your payment has been confirmed, usually within 48 hours. We will contact you if there will be any delay in sending out your order. However, any dates specified by The Craft Emporium for despatch of goods are intended to be an estimate / guideline only. All orders are sent first class post.

Whilst we endeavour to keep the online store as up-to-date as possible, there may be items that are out of stock when we receive your order. We do not currently operate a back-order system, if an item is out of stock at the time you order you will need to re-order at a later date. Please note that newly introduced items are often difficult to re-stock at short notice.

Refunds or Exchanges

Should any of your order be unsuitable, we will be happy to exchange or refund within 7 working days of receipt - items are to be returned at your expense in an as-new / unopened condition.

Every package leaves The Craft Emporium in excellent condition. If your goods are damaged during transit you should make a claim with Royal Mail for reimbursement. You will need your box or envelope as evidence, as well as the damaged goods. We recommend you photograph the package before opening if it appears compromised. If this happens, please advise us so we can forward the proof of posting certificate and your order details to the Post Office for processing.

In the rare event of goods being faulty, these must be returned within 14 days of receipt. Any reasonable postage costs will be refunded. We recommend goods are returned by recorded delivery to ensure signed receipt. Please note this does not affect your statutory rights.